Sense of MEASUREMENT - part 2

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Now we try to analyze in detail the single phases of the “Cycle of Deming”, specially on the more often ignored part, that is relative to the measurement
First of all it goes said that he is applicable to every activity, simple or complex, following the schema previously descripted.

- “Plan” : establish the goals and the processes needed for obtain results compliant with the customer requirements and to the organizations policies;

- “Do” : implement the processes;

- “Check” : test the results and compare with the goals;

It is possible to verify the correctness of the planning and the performance of the business system and of the processes through the MEASUREMENT, that it represents the CONNECTION between two basic moments:

• the Planning, that is the birth
• the Improvement, that is the increase

The Organization can take part in the more suitable way just from the analysis on the collected data:

• if there's a difference, having objective data the processes in the intentional direction can be brought back;
• as a result of confirmations, it is possible to start turned initiatives on the improvement
  

The measurement is one of the themes that the companies don't like, however it is one of the basic elements of the system of business management: it is the element that allows to say if what has been before planned and then executed it has satisfied requirement of the customers and of the organization.

Without the measurement the risk is run to proceed according to feelings and not on the base of documented facts.

The bases of the measurement are:

• the measurement to the base of the management
• the Key Performances Indicator (KPI)
• the choice of indicators
• the mesurement of the performances
• the customer satisfaction and the profit

Is then fundamental to establish Key Performances Indicators and, according to they, to measure just operated, so to have an immediate control, and to promote actions of improvement.

The data and the analysis take advantage to identify WHAT to improve, while the measurements with opportune pointers signal LIKE improving.

- “Act” : to use actions in order to improve in continuous way the performances of the processes.

This is the section in wich the Organization records all the Corrective and Preventive actions to improving the Company Business.

To consolidate (to identify problems and causes; to resolve the problems, to standardize the processes) and to improve. The improvement must become a constant engagement, because

when a customer receives a product or service more advanced than its expectations, initially he's happy, then he considers it as acquired and he demands still better performances

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